COMMON QUESTIONS



MATERIALS
What are OOFOS made of?
OOFOS are constructed from a unique and proprietary, closed cell foam — we named it OOfoam. You won’t find it anywhere but in a pair of OOFOS.
What makes OOfoamTM special?
When you pick up a pair of OOFOS, the first thing you notice is their incredible lightness. Put them on and you can feel the difference immediately: that’s OOfoam. It’s a breakthrough in recovery technology, offering 37% more impact absorption than EVA (traditional foam found in athletic shoes).
This means that with each step, the impact that travels from your feet up through your body is reduced by more than a third! So instead of stressing tired feet and joints after a workout, OOfoam and the patented OOFOS footbed absorb impact. When you’re not exercising, OOfoam gives your whole body the opportunity to relax, rebuild and recover.
Do OOFOS contain harsh chemicals or dyes?
In designing OOFOS, our first priorities were safety and quality. Unlike cheap flip-flops typically constructed of EVA foam, OOFOS footwear is made using a patented, closed cell foam that has non-toxic properties.  OOFOS are also painted with non-toxic paints.  You can feel good wearing OOFOS next to your skin.
Do OOFOS have latex in them?
No, OOFOS footwear does not contain latex, so those with latex sensitivity can safely wear any of our styles.
Where are OOFOS made?
OOFOS are made in Korea and Vietnam to our closely monitored specifications.
How durable are OOFOS?
OOfoam support and cushioning last for the life of the shoe. OOFOS don’t lose form as quickly as typical EVA foams. Wear tests show that OOfoam experiences lower abrasion because it moves with the ground and your foot at the same time. It is working “with” hard surfaces rather than against them, which reduces the wear you would see on a normal outsole.
RECOVERY BENEFITS

Why are OOFOS not “flip flops?”
Traditional flip-flops may offer some comfort, but they lack cushioning and arch support and can actually lead to conditions like tendinitis. Most medical professionals do not recommend wearing flip-flops for this reason — they’re not healthy for your feet. We designed OOFOS to provide impact absorption and arch support typical flip-flops lack, so feet get a chance to recover in between workouts.
What do you mean by “recovery”?
OOFOS was developed by veterans of the athletic footwear industry along with an expert foam chemist. Our mission was to create a new material (OOfoam) that could help fitness enthusiasts and athletes recover in between workouts. Much like sports drinks energy gels help people replenish post-workout, we want OOFOS to be your go-to shoe for taking the stress off feet and joints, so that they can rebuild and recover before tomorrow’s workout.
Can OOFOS really help with recovery?
Yes! The impact absorption properties of OOFOS really do take pressure off of your joints. This allows you to go about your day after a workout without adding unnecessary stress to feet and joints, giving them time to rejuvenate and recharge.
Do I have to be an athlete to wear OOFOS?
Athletes and fitness enthusiasts were the first to recognize how OOFOS made their feet feel better, helping them to recover after a workout. But people who suffer from various foot issues find that the amazing impact absorption properties of OOFOS provide the relief they’re looking for. As wells as people just looking for a comfortable, supportive shoe for all day wearing.
Can OOFOS help with my Plantar Fasciitis?
Dating back to the very first wear tests of OOFOS in 2012, many customers have reported relief from pain associated with Plantar Fasciitis and the bone spurs that can accompany this condition. How can that be? Because with OOfoam and our biomechanically engineered footbed help to increase circulation, which in turn helps tissue on the plantar (bottom) of the foot gain mobility, thus taking the pressure off.

But that’s not all — our customers tell us that their neuromas, bunions and hammer toes are also feeling relief as they wear OOFOS.
Are OOFOS good for people with “flat feet”?
Technically, there is no such thing as a flat foot. A foot that is presenting as “flat” is actually a weak foot. Our OOfoam material allows the natural articulation of the foot and engages tissue on the bottom of the foot. The muscles and connective tissue respond to the motion. This activates the muscles in the feet and legs, helping to strengthen them.

You want to make sure the arch of the shoe is centered under the arch of the foot. Next, you want to make sure the heel is fully supported on the footbed. Then you will have the correct fit.
CARE

How do I clean my OOFOS?
Keeping your OOFOS looking good as new is easy. You can either toss them in your washing machine with mild detergent or scrub them in the sink with a brush and mild soap. Once washed, towel them dry and they’re ready to wear immediately — or put them out to dry in the shade. NEVER put your OOFOS in the dryer.
SIZING

How do I know if my OOFOS are the right size?
WHOLE SIZES:
If you normally wear a whole size, order the same whole size of OOFOS.

HALF SIZES:
- Women: Go up a ½ size;ie, if you are a Women’s 8 ½, order a Women’s 9.
- Men: Go down a ½ size;ie, if you are a Men’s 10 ½, order a Men’s 10.
WARRANTY – RETURNS – EXCHANGES
Purchasing a Holiday Gift?
OOFOS.com is happy to offer an even exchange for gift receipents.
Purchases made Nov. 15, 2016 - Dec. 23, 2016 can be exchanged until Jan. 31, 2017.
What is the OOFOS Warranty?
Every pair of OOFOS is under warranty for 6 months from the date of purchase. If it turns out there is a defect in your OOFOS, we will replace them with a new pair. All items returned to OOFOS that have passed the 6 month date of purchase will be evaluated on a case-by-case basis
How long will my returns take?
Processing your OOFOS return will take approximately three to seven business days, once they are received at our distribution center. Exchanges, refunds and returns are carefully processed in the order that we receive them, so please be patient. We make every effort to expedite requests as quickly as possible.
How do I make an exchange or return?
Whether you purchased your OOFOS in-store, online or at an event, you may return or exchange them within 30 days of purchase date as follows:
IF PURCHASED IN-STORE OR THROUGH AN ONLINE RETAILER:
For fastest service, please take or return your OOFOS to the store or online retailer from where they were purchased.
If the store does not allow exchanges, we will gladly exchange your OOFOS, for a pair of the same value, provided they are clean and free of wear, as determined by our team. To begin an exchange please email us at info@oofos.com or call (775) 473-6450. We are not able to offer refunds for items not purchased directly from OOFOS.com.
We want you to be happy. If you are not completely satisfied with your OOFOS or your service, please email us or call (775) 473-6450 to speak with a representative.
IF PURCHASED AT OOFOS.COM:
To begin an exchange or return, please refer to the return form enclosed with your OOFOS shipment. For return questions, please email info@oofos.com or call (775) 473-6450.
We want you to be happy. If you are not completely satisfied with your OOFOS or your service, please email us or call (775) 473-6450 to speak with a representative.