Ecommerce Customer Care Specialist

Temp to Full-Time: $20 an hour

Position Overview:

This role is primarily responsible for providing dedicated and unparalleled support to our E-Commerce consumers. This position requires a smart, passionate and self-directed individual that will engage with our consumers by answering inquiries via phone, email, live chat, and social media. As a brand ambassador, in this role you will be responsible for providing world class service to our consumers via multiple tools.  You will be the voice and face of OOFOS while interacting with consumers and ensuring a positive experience for all.

Essential Duties & Responsibilities  

  • Respond to all incoming inquiries via phone, email, chat and social media
  • Process orders in the most cost effective (profitable) and timely manner
  • Assist consumers with website navigation, product questions and any other experience inquires
  • Document consumer interactions to ensure timely follow up and resolution
  • Advocate for consumers and provide insight and feedback to internal teams on consumer engagement and experience
  • Become a product expert! Learn and share all there is to know about product and technology with all valued consumers
  • Collaborate with E-Commerce team to maximize customer reviews to grow customer loyalty and conversion rates
  • Collaborate with E-Commerce team to support projects, remain competitive and perform to best-in-class standards
  • Become a subject matter expert on process / tools and participate in team-based knowledge sharing and training

Requirements:

  • 2+ years of Customer Service experience preferably within B2C
  • Adept at using Microsoft Office suite (Word, PowerPoint, Excel and Outlook), as well as other CRM platforms
  • Experience streamlining and improving processes
  • Strategic thinking in all interactions with OOFOS customers
  • True passion to make the consumer “feel the OO.” Demonstrated empathy and courtesy.
  • Strong written and verbal skills, accuracy and attention to detail. Ability to demonstrate all while multi-tasking
  • Ability and willingness to work off hours – 11 am – 7 pm and some holidays

Leadership/Cultural Requirements:

  • Cultural fit - matches up with the OOFOS OOsoul
  • Highly motivated, organized individual with ability to prioritize multiple projects and deadlines
  • Self-starter who can identify new opportunities, analyze a problem and develop tactics/strategies to drive growth
  • Outstanding communication and consumer focus required
  • Ability to work well in a team environment under aggressive timelines
  • Relationship and team management skills required
  • Proactive tendencies and detail oriented
This role is non-exempt
If you think you’d be a good fit for our team, please tell us why in a brief cover letter along with your resume. This can be emailed to ngreen@oofos.com