COMMON QUESTIONS
Warranty – Shipping - Exchanges – Returns
MATERIALS
What are OOFOS made of?
What makes OOfoam special?
This means that with each step, the impact that travels from your feet up through your body is reduced by more than a third! So instead of stressing tired feet and joints after a workout, OOfoam and the patented OOFOS footbed absorb impact. When you’re not exercising, OOfoam gives your whole body the opportunity to relax, rebuild and recover.
Do OOFOS contain harsh chemicals or dyes?
Do OOFOS have latex in them?
Where are OOFOS made?
How durable are OOFOS?
RECOVERY BENEFITS
back to top
Why are OOFOS not “flip flops?”
What do you mean by “recovery”?
Can OOFOS really help with recovery?
Do I have to be an athlete to wear OOFOS?
Can OOFOS help with my Plantar Fasciitis?
But that’s not all — our customers tell us that their neuromas, bunions and hammertoes are also feeling relief as they wear OOFOS.
Are OOFOS good for people with “flat feet”?
Technically, there is no such thing as a flat foot. A foot that is presenting as “flat” is actually a weak foot. Our OOfoam material allows the natural articulation of the foot and engages tissue on the bottom of the foot. The muscles and connective tissue respond to the motion. This activates the muscles in the feet and legs, helping to strengthen them.
You want to make sure the arch of the shoe is centered under the arch of the foot. Next, you want to make sure the heel is fully supported on the footbed. Then you will have the correct fit.
CARE
back to top
How do I clean my OOFOS?
SIZING
back to top
How do I know what size OOFOS to order?
Our OOlala collection is a women’s style, medium-width. You will find that the OOlala has a slightly more narrow footbed, and we suggest this style for someone with narrow feet.
All styles of OOFOS footwear have the same patented footbed design and are made of OOfoam.
WHOLE SIZES:
If you normally wear a whole size, order the same whole size of OOFOS. Our shoes have a medium-width footbed, but please keep in mind that everyone’s feet are different and the sizing is not the same for everyone.
HALF SIZES:
- If you normally wear a half size:
- Women: we suggest ordering a half size UP for best fit.
- Men: we suggest ordering a half size DOWN for best fit.
We suggest using our Retail Locator Tool at OOFOS.com to find a retail store near you where someone can assist you with fit. Additionally, you can shop worry free at OOFOS.com with free shipping!
CLOGS:
The footbed of each pair of OOFOS shoes is the same, so the OOCloog should fit the same as other OOFOS. However, some people find that they need to size up in the OOCloog, due to it being closed-toe. Particularly in the colder weather, people tend to wear socks with the clog, as well, so we do recommend sizing up if you are questioning the size.
WARRANTY – SHIPPING - RETURNS – EXCHANGES
back to top
What is the OOFOS Warranty?
If you believe your product is defective, please email a completed Warranty Return Form to us at info@oofos.com along with the following pictures:
• Product in its entirety
• Bottom of soles showing tread
• Defective area
• Proof of purchase within months from an authorized dealer or seller
• Size/style/color of the shoe
Please note that all warranty exchanges will be replaced with the same style, color and size (if unavailable, a pair of the same price will be substituted). If a pair of lesser value is requested, a refund in price difference will not be issued.
What is covered:
· Toe post breaking
· Strap breaking
· Peeling
· Premature wear within 3 months of purchase
What’s not covered:
· Normal wear and tear
· Squeaking
· Exposure to heat (shrinkage)
· Misuse of the product
· Pairs purchased from unauthorized sellers
OOFOS products purchased from EBAY or any social commerce marketplaces (e.g. Poshmark or ThredUp, etc.), and third-party sellers on Amazon are not eligible for return, exchange or warranty claims. The only authorized sellers on Amazon are reCommerce and JackRabbit. All other third-party sellers on Amazon are unauthorized sellers; we cannot attest to the authenticity, condition or integrity of those products, and consequently we do not offer a warranty on such products.
UPS Smartpost 5-10 Business Days- Free
A UPS service that combines the UPS Ground network with final delivery typically provided by the U.S. Postal Service. If you have a PO Box please use your PO Box as the shipping address.
USPS Priority- Free
This service is used for customers in Hawaii, Alaska, APO and US territories. Please use your PO Box shipping address if applicable.
UPS 2 Day- $24
A 2 Day shipment will arrive on the second business day after the order is placed. If the order is placed during business hours on Monday the shipment will arrive on Wednesday.
UPS 1 Day- $38
A 1 Day shipment will arrive on the next business day. If the order is placed during business hours on Monday the order will arrive on Tuesday.
Express options described above as 2 Day and 1 Day must be placed by 1 pm EST to ship same business day. Express Orders placed after this time will ship the next business day. Business days do not include weekends or holidays.
If you have any questions regarding shipping place contact us directly. Express shipping is not eligible for a refund unless it is delayed by the carrier. A signature may be required
OOFOS.com ships within the USA, APO and US territories. Find a full list of our international partners here.Returns
How do I make an exchange or return?
IF PURCHASED IN-STORE OR THROUGH AN ONLINE RETAILER:
Returns and Exchanges:
We offer free returns if you are not completely satisfied with your OOFOS. You will receive an email notification once your return is fully processed through our returns department. Expect your refund within 20 business days. All refunds will be processed to the original form of payment. Please note, 1 and 2 day shipping charges are non-refundable. Returns are carefully processed in the order that we receive them, so please be patient. We make every effort to expedite requests as quickly as possible.
*Final Sale items are not eligible for return or exchange.
We have recently moved to a more user friendly platform for returns and exchanges. Please use the link below to process any returns or exchanges you may need to do for any items that came from OOFOS.com: