SHIPPING & RETURNS

Shipping


UPS Smartpost 5-10 Business Days- Free

A UPS service that combines the UPS Ground network with final delivery typically provided by the U.S. Postal Service. If you have a PO Box please use your PO Box as the shipping address. 

USPS Priority- Free

This service is used for customers in Hawaii, Alaska, APO and US territories. Please use your PO Box shipping address if applicable. 

UPS 2 Day- $24

A 2 Day shipment will arrive on the second business day after the order is placed. If the order is placed during business hours on Monday the shipment will arrive on Wednesday. 

UPS 1 Day- $38

A 1 Day shipment will arrive on the next business day. If the order is placed during business hours on Monday the order will arrive on Tuesday. 

Express options described above as 2 Day and 1 Day must be placed by 2 pm PST/ 5pm EST to ship same business day. Express Orders placed after this time will ship the next business day. Business days do not include weekends or holidays. 

If you have any questions regarding shipping place contact us directly. Express shipping is not eligible for a refund unless it is delayed by the carrier. A signature may be required

OOFOS.com ships within the USA, APO and US territories. Find a full list of our international partners here.

Returns
Our mission at OOFOS is to make yOO feel better! If you aren’t quite feeling the OO and need to make a return or exchange, please follow the instructions below.
How do I make an exchange or return?
Whether you purchased your OOFOS in-store, online or at an event, you may return or exchange them within 30 days of purchase date as follows:

IF PURCHASED IN-STORE OR THROUGH AN ONLINE RETAILER:
For fastest service, please take or return your OOFOS to the store or online retailer from where they were purchased.
If the store does not allow exchanges, we will gladly exchange your OOFOS, for a pair of the same value, provided they are clean and free of wear, as determined by our team. To begin an exchange please email us at info@oofos.com or call (775) 636-9790. We are not able to offer refunds for items not purchased directly from OOFOS.com.
OOFOS products purchased from EBAY are not eligible for return, exchange or warranty claim, as we do not authorize our retailers to sell on the site and the products are sold by the general population.
IF PURCHASED AT OOFOS.COM:

Returns:

You will receive an email notification once your return is fully processed through our returns department. Expect your refund within 20 business days. All refunds will be processed to the original form of payment. There is $6.95 return handling fee that will be deducted from your refund. (Please note: 1 and 2 day shipping charges are non-refundable). Returns are carefully processed in the order that we receive them, so please be patient. We make every effort to expedite requests as quickly as possible.


Two-Step Easy Exchange:

Step 1: To get you back to feeling the OO faster and ensure your product is still in stock, simply create a new order at www.OOFOS.com to place your exchange order.  

Step 2: Send your original order back to us for a refund.   Please refer to the return form and label enclosed with your order. 

(Apparel including Recovery Gear Collection, must be returned in original packaging, unwashed and unworn condition).