SHIPPING & RETURNS
UPDATED 3/4/21: Due to recent storm activity across the U.S., we are experiencing shipping delays for orders placed the last week of February. We estimate delays of 3 - 5 days above our standard shipping times.
We have disabled 1-day and 2-day shipping until we are confident we can meet these delivery guarantees. We are working to ship all items as quickly as possible and appreciate your patience.
UPS Surepost 5-10 Business Days- Free
A UPS service that combines the UPS Ground network with final delivery typically provided by the U.S. Postal Service. If you have a PO Box, please use your PO Box as the shipping address.
USPS Priority- Free
This service is used for customers in Hawaii, Alaska, APO and US territories. Please use your PO Box shipping address if applicable.
UPS 2 Day- $24
A 2-Day shipment will arrive on the second business day after the order is placed. If the order is placed during business hours on Monday, the shipment will arrive on Wednesday.
UPS 1 Day- $38
A 1-Day shipment will arrive on the next business day. If the order is placed during business hours on Monday, the order will arrive on Tuesday.
Express options described above as 2-Day and 1-Day must be placed by 1 pm ET to ship same business day. Express Orders placed after this time will ship the next business day. Business days do not include weekends or holidays.
*Please note: Express shipping options mentioned above cannot be delivered to a PO Box. Any order that is placed with our express options need to be sent to a physical address*
If you have any questions regarding shipping place, contact us directly. Express shipping is not eligible for a refund unless it is delayed by the carrier. A signature may be required.
OOFOS.com ships within the USA, APO and US territories. Find a full list of our international partners here.
Returns & Exchanges
Our mission at OOFOS is to make yOO feel better! If you aren’t quite feeling the OO and need to make a return or exchange, please follow the instructions below. Whether you purchased your OOFOS in-store, online or at an event, you may return or exchange them within 30 days of purchase date as follows:
IF PURCHASED AT OOFOS.COM:
Start here to place a return or exchange within 30 days of your purchase.
We offer free returns and exchanges if you are not completely satisfied with your OOFOS. The item must be in original sellable condition in order to qualify for refund. You will receive an email notification once your return is fully processed through our returns department. Expect your refund within 20 business days. All refunds will be processed to the original form of payment. Please note, 1- and 2-day shipping charges are non-refundable. Returns are carefully processed in the order that we receive them, so please be patient. We make every effort to expedite requests as quickly as possible.
*Final Sale items are not eligible for return or exchange.
IF PURCHASED IN-STORE OR THROUGH AN ONLINE RETAILER:
For fastest service, please take or return your OOFOS to the store or online retailer from where they were purchased. If the store does not allow exchanges, we will gladly exchange your OOFOS, for a pair of the same value, provided they are clean and free of wear, as determined by our team.
To begin an exchange please email us at email@example.com or call (775) 636-9790.
We are not able to offer refunds for items not purchased directly from OOFOS.com.
OOFOS products purchased from EBAY are not eligible for return, exchange or warranty claim, as we do not authorize our retailers to sell on the site and the products are sold by the general population.